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TERMS & CONDITIONS

Learning a language requires time and effort. SPANISH ONE2ONE NEUROLANGUAGE COACHING aims to make this process as pleasant and effective for each student by addressing personal learning needs. Our Terms and Conditions of Service follow the same approach. Our Terms and Conditions of Service aim to be evenhanded, in accordance with our philosophy of conducting its business in a fair manner for students and tutors. SPANISH ONE2ONE NEUROLANGUAGE COACHING encourages students to point out what is not working well and what could be done better.

Students are not trapped in long-term contracts. Tutors are enabled to dedicate their efforts to the students’ individual needs and wishes. There are no hidden charges, such as registration fees or fees for learning materials.

We offers two types of lessons, one of 60 minutes and one of 90 minutes.

For both types of lessons offer 4 hours/8 hours/12 hours blocks with a 30 days validity and 30h or 45h with 90 days validity. The more lessons the students do purchase, the more they save.

The student is asked to establish and finalize the schedule for the lesson(s) together with the tutor, who shall provide all possible assistance. The way and means to establish and fine-tune the schedule depend on the student’s preferences. Students can agree with the tutor on their schedules in exchanges of e-mails and whatsapp .

Spanish One 2 One aims to always accommodate each student’s requests regarding the lesson’s timing and duration. The only limitations for scheduling new lessons are the tutor’s previously made commitments to other students. Spanish One 2 One processes and accommodates requests for lessons on a first in, first out basis.

In case a requested time-slot is not available, the tutor will try to accommodate the request during the preferred alternative time-slots as indicated by the student (for example, early morning, evenings, only Tuesdays and Thursdays, etc.).

 PAYING FOR LESSONS

SPANISH ONE 2 ONE considers that payments for lessons become due once the student agreed on the corresponding schedule. SPANISH ONE 2 ONE requires the payment to be received prior to the lessons.

a) prior to the individual lesson or

b) prior to the first lesson from a MONTHLY block of lessons

The students can pay with IBAN bank transfer or PayPal® /BIZUM.. IBAN bank transfers within the EU require between 2 to 3 bank working days. National and local public holidays in the student’s country or in Spain will cause additional delays. PayPal® transfers are immediate.

Therefore, Spanish One 2 One will issue its electronic invoice and send it via e-mail to the students.

Students are asked that the purpose of the payment is clearly identified in the IBAN bank transfer, preferably with the student’s name. Within one working day of receiving the payment, SPANISH ONE 2 ONE shall send the final schedule and the confirmation of having received this payment to the student via e-mail.

SPANISH ONE 2 ONE issuing the invoice and the student paying the amount due is considered to constitute a concluded contract. SPANISH ONE 2 ONE is obliged and committed to provide the lessons according to the agreed final schedule.

CANCELATIONS

The student can cancel an already scheduled lesson free of charge up until 24 hours before its start, contacting the tutor via WhatsApp®. The cancelled lesson shall be rescheduled to another date and time. This means that the student has already paid for this lesson, has the right to it and will not have to pay any extra fee for the rescheduling.

  If the student cancels a lesson less than 24 hours prior to the scheduled start of it or does not show up on the lesson at the agreed time the lesson is considered missed.

 If the tutor needs to cancel a lesson, he or she will notify the student by e-mail and also by WhatsApp®) and the cancelled lesson shall be rescheduled to another date and time. This means that the student has already paid for this lesson, has the right to it and will not have to pay any extra fee for the rescheduling.

 In non-on the cases the money will be refunded once the course has started in monthly courses.

If the student is not online and/or does not respond, the tutor tries to contact the student repeatedly, also via e-mail, Skype®, ZOOM , chat messages and/or WhatsApp® messages.

After having waited for 15 minutes after the scheduled start of the lesson without any reply from the student, the tutor calls off the lesson due to the student’s non-attendance and informs the student via e-mail accordingly. This lesson missed by the student is non-refundable and will not be rescheduled free of charge .

The student can show up until 15 minutes late without having the lesson cancelled because of this delay, but we kindly ask students to be on time for their lessons. The minutes that they have lost by not being on time cannot be added as an extension to the lesson, that needs to finish on the agreed time, because it would be unjustifiable to make the next student wait because of the delay of the previous one.

SPANISH ONE2ONE works on the base of didactic sequences that are thematically organized and that include communicative structures, grammar and vocabulary, designed to practice the four linguistic skills of the student (listening, speaking, reading and writing). The content of the lessons is personalized to address each student’s particular needs and preferences.The students benefit not only from the online private but also from our learning materials based on the guidelines offered by the Common European Framework of Reference for Languages.